Skip to content

Support · After-sales

Returns & Complaints

Practical information about returns, complaints and the documents you may need.

  1. Under the Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta) (consolidated text: Journal of Laws of 2020, item 287, as amended), a Consumer may withdraw from a contract for the sale of Goods purchased from the Store without giving any reason by submitting an appropriate written statement within fourteen (14) days from the date on which the Goods are handed over (i.e. from the date on which the Consumer receives the Goods). To meet this deadline, it is sufficient for the Consumer to send the statement before the deadline expires.
  2. The Consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. A template statement is attached as Appendix 1 to these Terms and Conditions.
  3. The statement of withdrawal must be sent to: Grabowczyk 2, 22-425 Grabowczyk, or by email to: shop@agrochoice.eu
  4. The Consumer shall return the Goods to the Seller within fourteen (14) days from the date on which the Consumer withdrew from the contract. To meet the deadline, it is sufficient to return the Goods before the deadline expires.
  5. The Goods must be returned to the Seller’s address: Grabowczyk 2, 22-425 Grabowczyk.
  6. Within fourteen (14) days from the date of receiving the statement of withdrawal, the Seller shall reimburse the Consumer for all payments made by the Consumer, including the cost of delivering the Goods, provided that reimbursement shall not be made until the Goods have been returned or the Consumer has supplied evidence of having sent them back.
  7. The Seller shall make the reimbursement using the same payment method as that used by the Consumer.
  8. The Consumer bears the cost of returning the Goods to the Seller.
  9. The Consumer has no right to withdraw from a Sales Contract relating to:
    • the supply of non-prefabricated goods made to the Consumer’s specifications or serving to satisfy the Consumer’s individual needs;
    • the supply of goods liable to deteriorate or expire rapidly;
    • the supply of sealed goods which are not suitable for return for health-protection or hygiene reasons if they become unsealed after delivery;
    • the supply of goods which, after delivery, are, by their nature, inseparably mixed with other items;
    • the supply of sealed audio or video recordings or computer software which were unsealed after delivery;
    • the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
    • the supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur before the end of the withdrawal period;
    • the supply of digital content which is not supplied on a tangible medium where performance has begun with the Consumer’s express consent before the end of the withdrawal period and after the trader has informed the Consumer that the right of withdrawal will be lost;
  10. A person other than a Consumer, within the meaning adopted for these Terms and Conditions (see the definition of “Consumer”), has no right to withdraw from a distance contract.

Download the product return form.